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Here are some answers to some questions you might have while navigating this website!

Q.  What kind of business is Pfantasy Originals?

A.  Pfantasy Originals is a home-based embroidery business.  I operate out of my home in Florida.  I have two single-head embroidery machines, one 6 needle and one 15 needle,  as well as a couple of single head, single needle combination sewing/embroidery machines.

Q.  How many employees to you have?

A.  Just myself!  I'm a one person operation.  I do everything from sales, to digitizing, to the actual embroidery and the shipping and handling.

Q.  How long have you been in business?

A.  I've been in the embroidery business since 2003.

Q.  Are your items mass-produced?

A.  No, everything is truly custom made.  I keep very little in the way of pre-made items in stock - those items are mostly samples that I have had to make up in order to be able to pictures of some of my items on the website.  I truly make every item as it is ordered.

Q.  What is the average turn-around time per order?

A.  I strive to complete every order either the day I receive it (if I receive it early enough) or typically by the next day.  I will then ship it that same day if I can get to the Post Office in time; otherwise it goes out the following day.  So, in other words, if I get your order on a Monday, it's done and ships by Wednesday at the latest.

Q.  How do you ship your items?

A.  Generally I ship everything USPS Priority Mail.  This way the item gets to the customer in 2 - 3 days.  Some items I ship via USPS First Class, because they are small and light enough to fit First Class guidelines.  Those items that are small and light enough to ship First Class have a separate shipping fee assigned to them, generally $2.00 - $2.50.  Everything else ships Priority Mail and the fees are based on the order total.  First Class items are not included in that order total if they are ordered along with items that generally ship Priority Mail.  Nine times out of ten, the shipping fees charged reflect the true amount to ship the package.  Every once in awhile, however, someone might order several small, light-weight items and the total price of the order will indicate a higher shipping fee than is actually necessary to ship the package.  When that happens, I will refund the customer the difference between what was charged for shipping and what the actual shipping fees were.

Q.  How do you refund the shipping fees?

A.  In the rare occurrence when the shipping fees calculated by PayPal exceed the actual amount to ship the items, I refund the difference to the customer via a PayPal refund on the day that the item ships.  I will also notify the customer via email to be on the lookout for the refund and how much it is.  If the customer paid using funds from a PayPal account, the refund will go towards the customer's PayPal account balance.  If the customer paid through PayPal using a credit card, the refund will be credited to the customer's credit card.

Q.  Are items returnable?

A.  Yes and no!  If the item has not been customized in anyway - i.e. no date or name or initials added to the item, then I will be happy to accept a return and refund the customer's purchase price less any shipping fees.  The item must be returned within 14 days and in the same condition in which it was received.

Q.  Can I return a custom item?

A.  If an item has been truly customized - i.e. with a date or a name or initials/monogram it is not returnable.  Since it was created for a unique individual, it has no value to anyone else.

Q.  What if I receive a custom item, but the name is spelled wrong or the date is wrong?

A.  If the mistake is on my end, I will gladly take the item back and send you a new item with the proper spelling, date, etc. at no charge.  If the mistake is on your end, i.e. the error was in the written instructions that I received from you, then unfortunately I can not send a new item at no charge.  If the item can be fixed without having to redo the whole thing, we can try that.  If it is necessary to redo the item from scratch, I will try to work with you as far as a reduced price for the corrected item, but I can't always guarantee that.

Q.  What if you don't have exactly what I'm looking for?

A.  That is the beauty of being a truly custom operation!  Send me an email and we can work together to try to come up with something truly unique for you - nothing is impossible!

Q.  If I order something on a Friday, does that mean you won't work on it until Monday, therefore it won't ship until Tuesday?

A.  Again, that is the beauty of a home-based business.  I can (and generally do) work any day of the week.  If I get an order on a Friday or a Saturday, I don't wait until Monday to start it unless I have other plans for the weekend.  I will work on Saturday and Sunday if necessary and that means your item will ship out first thing Monday morning.

Q.  Does your  business ever shut down?

A.  Not really.  I don't work on the major holidays (Thanksgiving, Christmas, Easter) but other than that, I am pretty much in operation year round.  There are a couple of periods where I might be away from home for a week.  I'm on a USGA Championship Committee and there are 2 or 3 golf tournaments every summer that I usually attend and officiate at, so there might be a stretch of 5 - 7 days where I am not at home embroidering.  When that happens, I will usually post a banner on my website stating the days I won't be available to work and what date I plan to process any orders received while I am away. 

Q.  I don't like to use PayPal.  Can I pay you by check or money order?

A.  If you are uncomfortable using PayPal, I would be delighted to take a personal check from you instead.

Q.  How do I place an order if I want to pay you by check?

A.  The easiest way to do it is to "pretend" that you are going to use PayPal.  In other words, just add whatever items you wish to purchase to your shopping cart.  When are through shopping, simply follow the instructions on the shopping cart for updating the shipping fees by entering your zip code where requested.  Now, simply print out that page!  Once you've printed the page and have verified that the items you want are on there and the shipping fees are calculated, you can simply cancel out of the shopping cart on the website.  My mailing address is located on the bottom of both the "About Us" page and the "Order Information" page.  Then just send the printed page along with a check in the mail to me.  Don't forget to write down the address where you would like your order shipped.  Generally, I wait until the check clears before sending the merchandise.